Employee Fiduciary 401(k) Participant Support

How to Contact Us

Choose any of the three options below and we'll get back to you ASAP. We're here Monday-Friday 8:00 AM - 5:00 PM CST.

Call Us

Call us at (877) 401-5100 ext. 3

Email

Email us at support@employeefiduciary.com

Fill out our form

Fill out the Contact Us form at the bottom of the page.

For Participants

Frequently Asked Questions

Participating in a 401(k) shouldn't be difficult, that's why we're here to answer all of your questions. Our participant support team is here to support you Monday-Friday 8:00 AM - 5:00 PM CST. Here's a list of frequently asked questions to help get you an answer.

I am locked out of my account, how do I reset my password?

Don't panic! If you've forgotten your username or password head to the participant login portal (www.myplanprovider.com/efc ) and select the option "Forgot User ID or Password" and follow the prompt.

I'd like to transfer my funds from Employee Fiduciary to my new company's plan.

Since every plan is different, you must reach out to us to roll over your funds. You can call participant support at (877) 401 - 5100 (option 3). We are available to answer your calls Monday - Friday 8:00 AM - 5:00 PM CST.

How do I close my account?

Since every plan is different, you must reach out to us directly to close your account. You can call participant support at (877) 401 - 5100 (option 3). We are available to answer your calls Monday - Friday 8:00 AM - 5:00 PM CST.

How do I update my mailing address?

You can update your mailing address on your participant portal (www.myplanprovider.com/efc) or reach out to your plan sponsor to make changes. Unfortunately, we cannot make any of those changes for you.

How do I request a distribution?

Since every plan is different, you must reach out to us to request a distribution. You can call participant support at (877) 401 - 5100 (option 3). We are available to answer your calls Monday - Friday 8:00 AM - 5:00 PM CST.

My One-Time Pin isn't working.

If your one-time pin is not working, call our participant support team at (877) 401 - 5100 (option 3). We are available to answer your calls Monday - Friday 8:00 AM - 5:00 PM CST.

What is the status of my distribution?

Processing time from the day your plan sponsor approves the distribution is 7-10 business days and that does not include mailing. If you have any specific questions, please call our participant support team at (877) 401 - 5100 (option 3). We are available to answer your calls Monday - Friday 8:00 AM - 5:00 PM CST.

How do I get my account statement?

You have access to on-demand statements in your participant portal. You can run a report for any date you need or view the pre-generated quarterly statements.

How do I update my beneficiary?

You must contact your plan sponsor.

Who is my plan sponsor?

Your plan sponsor is typically your company's CEO, President, Owner, or HR Manager. Contact your HR department if you're unsure who it is.

We're Here to Help You!